As digital transactions and open banks APIs like UPI have gained massive adoption , the backend communication system between these wallets managers, financial institutions and open banks providers has become critical to not only track fraudulent transactions but also provide dispute management and other KYC or document sharing processes .
With browser based netbanking or transfer today it is simpler than ever to offer personalised calls to users as he/she logs into their banking portal. A bank agent can connect with users over the call to assist in reviewing new loan policies, offers etc. This goal is realised with WebRTC API embedded in browser which enables agent – user communication to be embedded right inside the webpage of a laptop , tablet , mobile even Kiosk o smart TV.
Telecom R & D 